Delivery & Returns
We use a combination of different courier companies. Rates will vary across different carriers depending on size and weight of your total order.
Gift Card Shipping is to be used only on GIFT CARDS
*Some oversized items, including large playhouses, riding toys or pools may ship directly from the manufacturer. Additional shipping costs may apply. Please CALL us when you are wanting to buy a large or oversized item. **
One Business Day Processing on Most In-Stock Items
We know you want your order fast. That’s why we strive to ship most orders stocked in our warehouse within one business day. Sometimes an item that is “in stock” is located at our second retail location. If this is the case, it can take 2-3 business days for that item to be transferred over for us. Please keep this in mind if your order is taking a little longer than usual to ship. If you are needing your order by a specific day (Holiday time excluded) please note this in the comment section when ordering and we will fast track the order processing.
Because we care about our customers, we take extra steps with our larger orders. If you place an order over Rs.3000, or are shipping to a secondary location we will most likely be calling to confirm some details of your order. We may also hold larger orders for an extra couple of days. This is to prevent fraudulent orders from being shipped out. Please do not be angry with us; it’s because we care.
Order Processing and Shipping
We’ve worked to create a fast, efficient and fair system for order processing and shipping. We know you want your order quickly, at the lowest possible cost. When you choose your shipping method during checkout, we’ll estimate the delivery date for you. We base the date range we give you on the estimated processing time (we call it the “Availability” time on the product page) and the shipping method you choose.
Currently we are only able to ship within Pakistan. Many customers who order from overseas will use a freight forwarding company. Please note if this is the case when ordering, we aren’t always able to get ahold of overseas customers for confirmation.
Due to increased shipping, because of the pandemic, the Post Office, and other courier companies are seeing delays in delivery times. Please keep this delay in mind and understand that we will still fulfill your orders, they just may reach you after the Holiday.
DAMAGED & MISSING SHIPMENTS
If an item arrives to you damaged and you wish a replacement, please contact us. You will be required to send the damaged item back and we will ship out another with a return label for the defective item. If we are unable to locate a replacement, we will let you know what the options are.
Once an order has left our store, we are no longer responsible for it. On very rare occasions your order will get lost in transportation. If this should happen, we are unable to process replacement or refunds until you have filed a missing shipment claim with the shipping company. They will then send us the necessary paperwork to verify shipping details. Once that happens then we are able to proceed.
We offer returns for up to 7 days after purchase. If 7 days have gone by since your purchase, please contact us for assistance. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. These items include, but are not limited to:
- Gift Cards
- Opened LEGO items
- Mystery/Blind Products
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer unless we direct you to.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Some sale items are able to be returned for a refund. If you have any questions or concerns about sale items, please contact us.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 724, 7th Floor, Trade Tower, Abdullah Haroon Rd., Karachi, Pakistan.
Missing or Broken Pieces (if applicable)
We ship out items that are received directly from the manufacturer, which we understand to be complete. Occasionally an item will make it to our store with a missing or broken piece(s). If you receive one of these items please check with the manufacturer about replacement of missing or broken pieces. Many of our vendors offer to send replacement parts to our customers free of charge so that they can track quality control. If you are unable to find this information, feel free to contact us for assistance.
If the order you receive was a gift shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be mailed to you.
To return your product, you should mail your product to: 724, 7th Floor, Trade Tower, Abdullah Haroon Rd., Karachi, Pakistan.
Shipping costs are refundable. If you need to return an item, we will provide a return label and add the cost of return shipping from your refund. If you receive a product that is defective, please contact us for assistance.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over Rs.3000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.